About us

Mission BEST PETS is more than just supplies, we are a promise. We believe in doing the right thing, cutting above the rest when it comes to product selection and providing natural solutions to your pet's ever-changing needs. We selected brands with purpose-built products that are better for your pet, the environment and the community. Unlike others, not only do we offer above standard quality products, at reasonable prices, but we make it easy to get them. Let us do the research for you.

HOW WE ARE DIFFERENT


The pet supplies industry is awash with brands of varying quality, manufacturing principles and ethical practices. Our goal is to make it easy for the educated animal lover to find the best of the best. The products offered by our company meet our criteria, exceed the standard, meet the demands of our consumers to do only the best for their four-legged companions, AND give back to the community that goes beyond an amazing product.

An order

To place your order on our website https://www.best-pets.shop you must:

1. Select products:

- click on the goods you want.

- select the best configuration for you (if there are several)

- Click on 'Add to Cart'.

When the goods are in the shopping cart, you can:

- continue shopping

- Confirm your purchase when you click 'Buy Now'.

2. Confirm your order:

- If you have PayPal, you can pay with an express form

- Or fill in your contact details

- Click on 'Proceed to Shipping'

3. select the delivery option:

- Check your contact details

- select the best delivery option for you

-Click on 'Proceed to payment'

4. select the payment option:

- choose the best payment option for you

- Confirm your order when you click 'Buy'

Made!

We register your order as soon as you receive our ORDER CONFIRMATION with the personal reference number. Please ensure you have your order number available for any subsequent questions regarding your order.

If you need to change the delivery details of an order, please let us know by email at management@mail.promoone.ch Enter your order number. Changes must be communicated before the delivery date.

If you need to cancel your order due to UNFORESEEN circumstances, please notify us by email management@mail.promoone.ch Enter your order number.

As soon as the customer has received the goods, he has a right of withdrawal, ie a period of 14 days to return the delivered goods, with the costs of the return being at his expense

Only products purchased through the Best-Pets Shop (https://best-pets.shop/) purchased unopened and returned in their original packaging are eligible for a refund.

The procedure is as follows:

The customer sends an email to management@mail.promoone.ch to submit a refund request.

The buyer returns the goods at his own expense to the following address:
Best Pets Shop (https://best-pets.shop/)
Hinterbergstrasse 2
CH-6318 Walchwil

The product must be complete, properly protected, in its original packaging (unopened) and with any accessories, if any.

Products sold at Best-Pets Shop (https://best-pets.shop/) are purchased are guaranteed for 2 years from the date of purchase. The guarantee does not apply in the event of a defect resulting from improper use or handling.

The product is made by the internal department at Best-Pets Shop (https://best-pets.shop/) that confirms or not the refund, in particular by checking that the product has been returned complete and in a condition suitable for remarketing, as provided for in the right of withdrawal.

If the goods meet the return requirements, they can be refunded or exchanged.

If the goods do not meet the return requirements, they will be sent back to the customer, who will therefore not be able to claim a refund.

Refunds will be made within one week of receipt of the returned product, subject to inspection and confirmation of the need for a refund.

In order to solve problem as soon as possible, please contact us by email management@mail.promoone.ch or via WhatsApp. Please send the photos of your order and also your order number.

Shipping

The costs for the preparation and delivery of the order are automatically calculated on the order page.

Promo One Consulting GmbH guarantees the delivery of goods, products and services via the e-commerce website Best-Pets Shop (https://best-pets.shop/) Sells in Switzerland and other countries around the world. Goods and / or services are sent to the delivery address that the customer specified when ordering.

From the time of the order and payment confirmation, the specified delivery times are considered guidelines for Switzerland and other countries, the values ​​are average:

- EMS, delivery time 7-15 days, the costs depend on the deliverer country.

Promo One Consulting GmbH undertakes to deliver the missing goods as soon as possible or to offer an alternative solution in the event of a temporary lack of goods.

If you have additional information about the delivery, such as a second telephone number or an alternative address, please inform us by email management@mail.promoone.ch

Promo One Consulting GmbH guarantees the delivery of each order at the desired time during normal opening hours. If for any reason it was not possible to deliver the order, our customer service will contact you as soon as we learn of the inability to deliver. In the absence of an email from us, you can be sure that the order has been delivered with great attention and care. If the order has not arrived, please contact us at management@mail.promoone.ch enter your order number.

All information about delivery can be found under the link. However, we cannot guarantee an exact delivery time.

Payment

At the moment Best-Pets.shop accepts Visa, Mastercard, Paypal, and Twint
Advance (bank transfer). All order information is verified and may be subject to a request for additional information. In this case the order can be suspended.

Don't worry about online payments! We have set up a system that guarantees 100% secure online payment: SSL (Secure Socket Layer) encryption protection protects all data related to the payment. Your bank details therefore never go through the Best-Pets.shop computer system

Personal data

According to the General Data Protection Regulation of April 27, 2016, you have the right to information, correction, objection, restriction of processing, deletion and portability of your data that you have transmitted to Best-Pets.Shop.

If you no longer wish to receive offers from Best-Pets.shop, you can either click on the "unsubscribe" link at the bottom of each e-mail or send a short message to the e-mail address: management@mail.promoone.ch. Nevertheless, we hope to see you again in the next few days, see you soon!

Customer service

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