Refund policy

As soon as the customer has received the goods, he has a right of withdrawal, ie a period of 14 days to return the delivered goods, with the costs of the return being at his expense

Only products purchased through the e-commerce site, returned unopened and in their original packaging can be refunded.

The procedure is as follows:

The customer sends an email to to submit a refund request.

The buyer returns the goods at his own expense to the following address: 
Bim Ba Shop (
Hinterbergstrasse 2
CH-6318 Walchwil

The product must be complete, properly protected, in its original packaging (unopened) and with any accessories, if any.

products that at are purchased are guaranteed for 2 years from the date of purchase. The guarantee does not apply in the event of a defect resulting from improper use or handling.

The product is supported by the internal department which will or will not confirm the refund, in particular by checking that the product has been returned complete and in a condition suitable for remarketing, as provided for in the right of withdrawal.

If the goods meet the return requirements, they can be refunded or exchanged.

Refunds will be made in one payment based on the return date. This is usually done:
1) At the beginning of the month.
2) middle of the month
3) At the end of the month

If the goods do not meet the return requirements, they will be sent back to the customer, who will therefore not be able to claim a refund.